My son, who is learning internet marketing, accidentally deleted his WordPress installation while he was performing his first backup! Talk about a hard lesson. At first we thought that he had been hacked, but eventually he determined that it was due to a mistake he made in Fantastico while moving a sub-domain to a different folder. Just suffice it to say that multi-tasking is overrated.

Enter our web hosting company. I have a reseller account and my son has a hosting account with me. My reseller account is hosted through HostGator. While everything has gone well so far with my reseller account, you really don’t know how well until you have a problem.

With this problem, I found their service to be excellent.  I opened a ticket and they responded within a few hours (on Sunday) with instructions on how to request a restore.  The cost of the restore was $15 which my son was happy to pay. I entered the restore request last night and woke up this morning to find it done.

His website is up and working again like nothing ever happened.  My son has learned a valuable lesson. I have learned that HostGator truly does have good service.

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